Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return or exchange, contact us at stepcorrect.to@gmail.com. Once your request is approved, we’ll provide a return shipping label along with instructions on how and where to send your package. Please note that items sent back without first requesting a return or exchange will not be accepted.

Returns must be sent to: 2375 Brimley Rd, Suite 783, Scarborough, ON M1S 3L6

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once we receive and inspect your item, we will process your request:

  • Returns will be refunded to your original payment method.

  • Exchanges will be fulfilled by shipping out the requested replacement item after your original item has been received and approved.

You can always contact us for any return question at stepcorrect.to@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Steal Deal and Clearance items are final sale and are not eligible for returns, exchanges, or store credit. Pre-order items are eligible for exchanges only and are not eligible for cancellations, returns or store credit. Please contact us if you have any questions about your item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at stepcorrect.to@gmail.com.

Last Updated on May 30th, 2026